Wednesday September 19 2018

Local agent named at top UK travel awards

A Stoke-on-Trent travel consultant has been named the best call centre agent in the British Isles.

Local agent named at top UK travel awards

Blue Bay Travel’s very own Emma Bailey was crowned the UK & Ireland’s 'Call Centre Agent of the Year' at the highly competitive Travel Trade Gazette (TTG) Travel Awards on Monday. She becomes the third agent at Blue Bay Travel to win this award in consecutive years.

More than 100 travel agents entered the agent categories for this year’s awards, which are judged by a panel of industry leaders.

"We were impressed by the way Emma has utilised her specialist product training as well as familiarisation trips to great effect,” said the Judges. ”Significant growth in bookings taken along with glowing feedback from customers helped Emma stand out from the crowd."

Emma, who has been with Blue Bay Travel for 5.5 years, said, “I am thrilled to receive this award for a job I love. These awards are so competitive its really great to know my work is being recognised!”

TTG group editor Pippa Jacks said: “Each year, we’re overwhelmed by the strength of entries from brilliant agents who go the extra mile for their customers, offering great value and sound advice, day in day out.

“TTG’s agent winners prove that travel retail in 2018 is a vibrant and successful business sector, and that agents continue to prove their worth by delivering phenomenal customer service to their customers. Huge congratulations to every agent that took home a trophy.”

The TTG Travel Awards took place at the Lyceum Theatre in London’s West End on September 17, co-hosted by comedian Alan Carr. The glittering awards ceremony, attended by 700 travel industry figures, celebrates the industry’s top suppliers and team members from across the UK and Ireland.

A full list of winners and more information is available here > www.ttgtravelawards.com   

"I am thrilled to receive this award for a job I love. These awards are so competitive its really great to know my work is being recognised!"
Emma Bailey - Blue Bay Travel

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